Due to the current guidance to avoid travel and limit social contact, we have unfortunately had to make the decision to close our drop-in offices and outreaches, and to suspend all face-to-face appointments. A number of our usual outreach locations such as GP Surgeries and libraries have also been made unavailable to us. We feel this is the only possible course of action to preserve the health of our staff, volunteers and clients.
With this in mind, we are adding extra advisers to our telephone lines and also introducing a webchat feature to this website for advice.
There is general advice specifically about COVID19 on the national Citizens Advice website here: www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/
Our advice line is currently open 9am-2pm Monday to Friday. We will have extra advisers logged in to take your call while our outreaches and offices are closed.
If you would like one of our advisers to call you, please complete this form with your contact details and we will give you a callback.
Our webchat is available between 10am-2pm Monday to Friday, just click the button below to connect to one of our advisers.
We will continue to provide a service via GP surgeries but this will be by telephone advice only. Contact your GP surgery to book a telephone appointment with Citizens Advice.
If you are currently getting advice with us through a specialist caseworker, please contact them by their mobile phone number. If you don't currently have their number, please contact our advice line (0808 250 5702) who will be able to get a message through to your caseworker.
Our postal address is still:Citizens Advice North East Derbyshire
Though please note we are unable to see anybody at this address
Nationally, the Citizens Advice website has lots of information on a wide variety of topics:
Citizens Advice North East Derbyshire have also created our own Debt and Money Advice website, CABmoney. This is a free guide and resource and includes an online Debt Management Plan system that you can use to help manage your debts.
We also have MoneySmart, to help with budget planning and financial capability.
At North East Derbyshire Citizens Advice Bureau we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration, and we have lots of experience on family and personal matters too.
We offer tribunal representation for welfare rights and specialist multi-debt casework.
We speak up for change in social policies; from our clients' experiences we can see where services and policies are failing.
We are a member of Citizens Advice, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.
You can find out more about the CAB Service's aims and principles and the work of North East Derbyshire CAB in our annual reports (right).
The CAB Service aims
to provide the advice people need for the problems they face
to improve the policies and practices that affect people's lives
The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
North East Derbyshire CAB holds the Advice Quality Standard. This means our systems and advice are audited regularly to ensure we meet the required standard.